Refund policy

Effective Date: 22/12/2024

Welcome to MagicSimSim.com, owned and operated by Aarvak Garments Pvt. Ltd. We value your patronage and strive to deliver high-quality, custom-made artwork. To maintain the integrity of our bespoke creations, we adhere to a strict return and replacement policy as outlined below.

No Returns or Replacements for Custom Orders

All our orders are made-to-order, customized as per your specifications, and crafted with the utmost care. Therefore, we do not accept returns or provide replacements for any orders unless the criteria for a shipping-related damage return are met.

Return Policy for Shipping-Related Damages

We take extensive measures to ensure safe packaging and secure delivery of your order. However, in the unlikely event of damage caused during shipping:

1. Eligibility for Return:

• The return is only applicable if the damage occurred during transit and can be verified with photographic or video evidence.
• You must notify us within 48 hours of receiving the damaged item via email at contact@magicsimsim.com or by contacting us at +91 9818136775.

2. Process for Return and Repair:

• Upon verification, we will arrange for the return of the damaged artwork.
• The item will be remade and shipped back to you promptly.

Additional Guidelines

• Returns or replacements are not accepted for reasons other than shipping-related damage.
• To ensure your satisfaction, we recommend reviewing your order details thoroughly before finalizing the purchase.

By placing an order on MagicSimSim.com, you acknowledge and agree to this return policy.

For any queries or assistance, please feel free to contact us at:
 Email: contact@magicsimsim.com
 Phone: +91 9818136775

Thank you for choosing MagicSimSim, where every creation is crafted uniquely for you!